Help & FAQ

Click "Register for Classes" from the home page or your account dashboard. You'll be guided through adding your children, selecting classes, and completing payment.

When paying online by credit card, a small service fee is added to your class total. This covers two things: a platform fee that keeps the registration system running, and a card processing fee charged by our payment processor. You'll see the exact amount before completing your payment. If you choose "Pay at School," no service fee is charged.

The platform portion of the service fee is refunded to you on any cancellation. If you cancel, the card processing fee (charged by the payment network) is not refunded — this is standard across all credit card transactions and is not controlled by the school or the platform. If the school cancels the class or the registration, you receive a full refund, including the card processing fee.

Yes, while the registration window is open. Go to My Account → My Registrations to view and cancel registrations. Once the registration window closes, online cancellation is no longer available — please contact the school directly. Refund policies vary by program — check with your school for specific details.

Go to My Account → My Family to view and edit your children's details including name, grade, and homeroom teacher.

Click "Login" then "Forgot password?" on the login page. Enter your email address and we'll send you a link to reset your password.

If a class is full, you can join the waitlist. You'll be notified by email when a spot opens up, and you'll have a limited time to claim it.

Use the contact form at the bottom of this page, or reach out to the school directly using the contact information in the footer.